Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout.
Do you ship internationally?
We currently ship within the US. International shipping options may be added in the future.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
Products
Are your products suitable for all hair types?
Our products are formulated to work across a variety of hair types. Check each product description for specific recommendations.
Are your products cruelty-free?
Yes! All Layra Collective products are cruelty-free.
How do I know which products are right for me?
Browse our collections by hair concern — Hair Care, Scalp Care, and Sets & Bundles — to find the best match for your needs.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase for unused, unopened items. Please visit our Refund Policy page for full details.
How do I start a return?
Contact us through our Contact page and our team will guide you through the process.
Account & Orders
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for future purchases.
Still have questions?
Reach out to us on our Contact page — we're happy to help!